Privacy & Data Protection

jililive1 Privacy Policy

Your privacy matters to us. This policy explains exactly what data jililive1 collects, why we collect it, how we use it, and what rights you have over your own information.

Last updated: January 2025

How jililive1 Handles Your Data

Six things every jililive1 player should know about how their personal information is managed.

Your Data Is Encrypted

Every piece of personal data you share with jililive1 — from your registration details to your payment information — is protected using industry-standard encryption. Data in transit is secured via TLS. Data at rest is stored on encrypted servers. No one outside of jililive1's authorised team can access your information without your consent.

We Never Sell Your Data

jililive1 does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data is used solely to operate your account, process your transactions, and improve the jililive1 platform. Any third parties who receive your data — such as payment processors — are bound by strict confidentiality obligations.

You Control Your Data

jililive1 gives you meaningful control over your personal information. You can request access to the data we hold about you, ask us to correct inaccurate information, or request deletion of your account data. These rights are explained in full in the Your Rights section of this policy and can be exercised by contacting our support team.

Cookies Are Used Transparently

jililive1 uses cookies to keep you logged in, remember your preferences, and understand how players use the platform so we can improve it. We do not use cookies to track your activity across other websites. The cookies section of this policy explains exactly which cookies are used and what each one does.

Data Is Not Kept Longer Than Needed

jililive1 retains your personal data only for as long as it is necessary to provide our services or comply with legal obligations. When your data is no longer needed, it is securely deleted or anonymised. Account data is typically retained for a period following account closure to meet regulatory requirements, after which it is removed.

You Can Opt Out of Marketing

If you have opted in to receive promotional communications from jililive1, you can withdraw that consent at any time. Every marketing email from jililive1 includes an unsubscribe link. You can also manage your communication preferences directly from your account settings or by contacting the jililive1 support team.

01 Who We Are

jililive1 operates the online gaming and sports betting platform available at jililive1.net. When this Privacy Policy refers to "jililive1", "we", "us", or "our", it means the operator of the jililive1 platform. This policy applies to all players and visitors who access or use jililive1.net, regardless of the device used.

jililive1 acts as the data controller for the personal information collected through the platform. This means we are responsible for deciding how and why your personal data is processed. If you have any questions about how jililive1 handles your data, you can reach us at [email protected].

Scope: This Privacy Policy covers all services offered on jililive1.net, including sports betting, live casino, slots, bingo, and any other gaming products available on the platform now or in the future.

02 Data We Collect

jililive1 collects personal data that is necessary to provide you with a safe, fair, and functional gaming experience. The categories of data we collect are set out in the table below.

Category Examples Purpose
Identity Data Full name, date of birth, national ID number Account registration and age verification
Contact Data Mobile number, email address Account communication and support
Financial Data bKash / Nagad / Rocket wallet number, transaction history Processing deposits and withdrawals
Technical Data IP address, device type, browser, operating system Security, fraud prevention, platform optimisation
Usage Data Pages visited, games played, bets placed, session duration Platform improvement and responsible gaming monitoring
Communications Data Live chat transcripts, support emails Customer service and dispute resolution
Verification Data Identity document images, selfies KYC compliance and fraud prevention

jililive1 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information, unless specifically required by law or for responsible gaming purposes.

03 How We Collect Your Data

jililive1 collects your personal data through several channels, depending on how you interact with the platform.

  • Direct interactions: When you register an account, make a deposit, place a bet, contact support, or complete any form on jililive1.net, you provide data directly to us.
  • Automated technologies: When you visit jililive1.net, our servers automatically collect technical data such as your IP address, browser type, and pages visited. This is done through cookies and similar tracking technologies.
  • Payment providers: When you make a deposit or withdrawal via bKash, Nagad, or Rocket, those providers share transaction confirmation data with jililive1 to allow us to credit or debit your account correctly.
  • Identity verification services: When you submit verification documents, jililive1 may use a third-party verification service to confirm the authenticity of those documents. That service shares the verification result with us.
  • Game providers: Third-party game studios that power games on jililive1 may share gameplay data with us for the purpose of resolving disputes and monitoring for irregular activity.

04 Why We Use Your Data

jililive1 uses your personal data for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was collected. The main reasons we process your data are:

  • To create and manage your jililive1 account.
  • To verify your identity and age in compliance with our obligations.
  • To process deposits, withdrawals, and other financial transactions.
  • To detect and prevent fraud, money laundering, and other illegal activity.
  • To monitor gameplay for signs of problem gambling and apply responsible gaming tools where appropriate.
  • To provide customer support and resolve disputes.
  • To send you account-related notifications such as deposit confirmations and withdrawal updates.
  • To send you promotional communications, where you have given consent to receive them.
  • To improve the jililive1 platform based on how players use it.
  • To comply with legal and regulatory obligations applicable to the operation of an online gaming platform.
Note: jililive1 will never use your personal data to make automated decisions that have a significant legal or similarly significant effect on you without giving you the opportunity to request human review of that decision.

05 Legal Basis for Processing

jililive1 processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved:

  • Contract performance: Processing that is necessary to provide you with the services you have signed up for — including account management, payment processing, and game access.
  • Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering rules, age verification requirements, and tax reporting obligations.
  • Legitimate interests: Processing carried out for jililive1's legitimate business interests, such as fraud prevention, platform security, and improving the user experience — provided those interests are not overridden by your rights.
  • Consent: Processing based on your explicit consent, such as sending you marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

06 Sharing Your Data

jililive1 does not sell your personal data. We share your data only where necessary and only with parties who are bound by appropriate data protection obligations. The categories of recipients who may receive your data are:

  • Payment processors: bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions.
  • Identity verification providers: Third-party KYC services receive your verification documents to confirm your identity and age.
  • Game providers: Licensed game studios receive gameplay data necessary to operate their games and resolve disputes.
  • IT and security providers: Companies that provide hosting, cybersecurity, and fraud detection services to jililive1 may process your data as part of those services.
  • Regulatory and law enforcement authorities: jililive1 will disclose your data to relevant authorities where required by law or where we have a good-faith belief that disclosure is necessary to prevent fraud, protect safety, or comply with a legal process.

All third parties who process data on behalf of jililive1 are required to handle that data securely and only for the purposes specified by jililive1. They are not permitted to use your data for their own purposes.

07 Cookies and Tracking

jililive1 uses cookies and similar technologies on the platform. Cookies are small text files stored on your device that help the platform function correctly and allow us to understand how players use jililive1. The types of cookies we use are:

  • Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
  • Functional cookies: Remember your preferences such as language settings and display options to improve your experience on jililive1.
  • Analytics cookies: Help us understand how players navigate jililive1 so we can identify areas for improvement. Data collected is aggregated and does not identify individual players.
  • Marketing cookies: Used only where you have given consent, to track whether promotional campaigns are effective. jililive1 does not use marketing cookies to track your activity on other websites.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect the functionality of jililive1 and may prevent you from logging in or placing bets. Disabling analytics or marketing cookies will not affect your ability to use the platform.

Mobile App: The jililive1 app uses equivalent technologies to cookies, including device identifiers and local storage, for the same purposes described above.

08 Data Retention

jililive1 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements.

As a general guide, jililive1 retains account data for a period of five years following account closure. This retention period reflects our obligations under anti-money laundering regulations, which require us to keep records of customer transactions and identity verification for a minimum period after the end of the business relationship.

After the applicable retention period has expired, your personal data is securely deleted or anonymised so that it can no longer be associated with you. Anonymised data may be retained indefinitely for statistical and analytical purposes.

Shorter retention periods apply to certain categories of data. For example, live chat transcripts are retained for 12 months. Technical logs are retained for 6 months. Marketing consent records are retained for the duration of the consent plus 2 years.

09 Your Rights

jililive1 respects your rights over your personal data. Depending on applicable law, you may have the following rights in relation to the personal data we hold about you:

Right of Access

Request a copy of the personal data jililive1 holds about you.

Right to Rectification

Ask us to correct inaccurate or incomplete personal data.

Right to Erasure

Request deletion of your personal data where it is no longer necessary.

Right to Restriction

Ask us to restrict processing of your data in certain circumstances.

Right to Portability

Receive your data in a structured, machine-readable format.

Right to Object

Object to processing based on legitimate interests or for direct marketing.

To exercise any of these rights, contact the jililive1 support team at [email protected]. We will respond to your request within 30 days. In some cases, we may need to verify your identity before processing your request. We will not charge a fee for exercising your rights unless a request is manifestly unfounded or excessive.

10 Data Security

jililive1 takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

  • TLS encryption for all data transmitted between your device and jililive1.net.
  • Encryption of sensitive data stored on jililive1 servers.
  • Access controls that limit which jililive1 staff can access personal data, based on their role and need.
  • Regular security assessments and penetration testing of the jililive1 platform.
  • Two-factor authentication options for player accounts.
  • Monitoring systems that detect and alert on suspicious account activity in real time.

While jililive1 takes every reasonable precaution to protect your data, no system is completely immune to security risks. In the event of a data breach that is likely to result in a risk to your rights and freedoms, jililive1 will notify affected players promptly and take immediate steps to contain and remediate the breach.

Your role in security: Keep your jililive1 password strong and unique. Never share your login credentials with anyone. If you suspect your account has been compromised, contact [email protected] immediately.

11 Children's Privacy

jililive1 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. The registration process includes an age declaration, and jililive1 conducts age verification checks on accounts where there is any doubt about a player's age.

If jililive1 becomes aware that personal data has been collected from a person under the age of 18, that data will be deleted immediately and the associated account will be closed. If you are a parent or guardian and believe your child has registered on jililive1, please contact us at [email protected] so we can take immediate action.

12 Changes to This Policy

jililive1 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we offer. When we make changes, the updated policy will be published on this page with a revised effective date at the top.

Where changes are material — meaning they significantly affect how we use your data or your rights — jililive1 will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of jililive1 after the effective date of any update constitutes acceptance of the revised policy.

We encourage you to review this page periodically so you are always aware of how jililive1 handles your personal information.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jililive1 handles your personal data, please get in touch with us. Our support team is available 24 hours a day, 7 days a week.

  • Email: [email protected]
  • Live Chat: Available directly on jililive1.net at any time
  • FAQ: Visit our FAQ page for answers to common questions

For requests relating to your data rights — such as access, rectification, or erasure — please email us with the subject line "Data Rights Request" and include your registered mobile number so we can verify your identity. We aim to respond to all data rights requests within 30 days.

Contact: [email protected]  |  Live Chat available 24/7 on jililive1.net
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